Returns Policy

A) Goods not yet dispatched.

If goods have not yet been dispatched, please contact us with your order number to cancel

B) If Goods have been dispatched

If goods have been dispatched, please contact us in writing within 7 days of receiving the goods.

When returning items, please state the reason for return and your Order ID. You must pay postage if the items are returned for a refund or exchange (customer service will advise you on returns made because of a fault or delivery mistake). We recommend you insure the delivery, as responsibility of the goods is yours until they arrive to us.

We require the goods to be returned to us within 14 days (of you receiving them), with tags attached and in their original condition for a full refund (excluding the delivery charge.) Some products are non-returnable and indicated by NR in the product description.

If the product is faulty or you received the wrong items, please contact us for to receive a refund or a new delivery.

C) Made To Measure Products

If you wish to cancel an order, the cancellation request must be sent to us within 24 hours of placing your order.
Unfortunately, we do not offer refunds or exchanges on Made to Measure garments. A free alteration is offered, if notification is sent to us within 7 days of receipt. Please note not all alterations are possible and we reserve the right to decline unreasonable requests. The customer is responsible for postage of returns.
If your garment has been received damaged, please notify us within 7 days of receipt to arrange repair or a replacement. Returned items will not be accepted if they have been used or if Tags/Labels have been removed.
For more help, please contact us including details of adjustments if required

Our Promise: All customers are entitled to full refunds if your order does not arrive in the time agreed. In addition, made to measure dresses are refundable if the dress is received past the Wear Date.

Made to measure dresses purchased by our customers are normally required for very special occassions. Please leave plenty of time between receiving the dress and your special event(click here for delivery times.)

Our Address for Returns:

Please return the items to the address above, stating the reason for return and your Order ID.

Please click here to contact us for any issues regarding returns or refunds